FAQs

Q. When will my order ship?
A. Orders placed before 10am PST will be shipped out same day.

Q. How can I edit or cancel my order?
A. Send us an email at info@calderaheat.com, and we'll do our best to catch your changes before your order ships.

Q. What do I do if my order arrived damaged?
A. Bummer! Send a photo of the damage to info@calderaheat.com and we'll replace the damaged items free of charge.

Q. When should I expect my order?
A. We ship most orders via Ground which guarantees 2-5 day delivery

Q. What the heck is a Caldera?
A. One of our Co-Founders is a Geology nut, so he loves volcanoes. When a volcano erupts, the magma is ejected out of the volcano, leaving an empty space. The remaining rock often will collapse into this empty space, resulting in a large crater-like depression known as a Caldera. Asleep yet?

Q. How do I return my order?
A. See our returns page

Still have questions? Contact us